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How we handle your account and payment privacy

When you open an account with dewajudi, your personal details, transaction history and login credentials stay secure.

Data collection transparencyWithdrawal verification processPayment method security
dewajudi How we handle your account and payment privacy
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Contact us about your privacy questions

If you want to know what data we hold about your account, request corrections, or ask how we handle your details, reach out directly.

Email Support Send your privacy question or data request to our compliance inbox. We respond within 48 hours with details about your account data, retention policies and how your information is used.
Live Chat Open the chat widget in your account dashboard during support hours (9am–11pm Jakarta time, seven days a week). Ask about privacy, data retention or account security directly with our team.
Account Settings Log in to dewajudi, go to Settings > Privacy & Security to review permissions, linked payment methods (DANA, OVO, GoPay, QRIS), and recent login locations tied to your account.
SECURITY IN DETAIL

How we protect your account and payment data

Your account security is built into every layer of our platform. When you deposit via DANA, OVO, GoPay or QRIS, payment gateways encrypt the transaction before it reaches us; we never see…

Encryption and Payment Safety

DANA, OVO, GoPay and QRIS payments are encrypted at the gateway before reaching our servers. We store transaction IDs only, not wallet credentials. Your withdrawal bank account is verified once and then masked in our records.

Session and Login Security

Each login generates a unique session token valid for 30 minutes of inactivity. Multi-device logins are visible in your account settings so you can spot unauthorised access and log out remotely.

Data Retention and Deletion

We keep your account data for the duration of your membership plus two years after closure, where local law permits. Request account closure anytime in Settings; we'll delete your personal details except transaction records needed for tax or dispute resolution.

Identity Verification

Your first withdrawal triggers a one-time ID check. We verify your photo ID and bank account name match your registration. This protects you and us from fraud and money laundering.

Third-Party Data Sharing

We do not sell or share your data with advertisers or data brokers. We share withdrawal details only with our licensed payment processor to complete bank transfers. Marketing partners see only anonymised, aggregated statistics.

How to Request Changes

Update your email, phone or linked payment method anytime in Account Settings. To correct or delete personal details, email support with proof of identity. We'll respond within five business days.

Privacy and data security FAQ

When you close your account, we keep your transaction history for two years to comply with financial regulations and resolve disputes. Your name, email and phone are deleted from our active database within 30 days, except where local law requires longer retention. You can request permanent deletion of non-essential data by emailing support.

Yes. Log in to your account and go to Settings > Privacy & Security to view your profile data, linked payment methods (DANA, OVO, GoPay, QRIS), login history and device list. For a complete data download, email support with your account number; we'll send a JSON file of all records within seven business days.

No. Those payment credentials are never stored here. When you deposit, the payment gateway encrypts your wallet login and processes the transaction directly. We record only the transaction ID and the amount, never your credentials. The same applies to bank account details — we verify your name once for withdrawals, then delete the account number.

Each login uses a secure session token valid for 30 minutes. If you do not close the browser, your session expires automatically. You can see active sessions and devices in your account settings and log out remotely from any of them. Enable login notifications via email to alert you of new access.

Only you and our support team (under strict confidentiality) can access your account activity. We do not share your game history, bet records or winnings with other players, advertisers or third parties. Aggregated, anonymised statistics help us improve the platform, but your individual data stays private.

Login records (IP address, device type, timestamp) are kept for 90 days for security and fraud detection. Payment transaction records are retained for two years to support dispute resolution and regulatory compliance where local law permits. After that period, transaction summaries may be archived but are not accessible through your account.

Cookies are small files stored on your device to remember your login session and language preference. We use only essential cookies needed to keep you logged in securely. We do not use tracking cookies to monitor your behaviour across other websites. You can delete cookies anytime in your browser settings without affecting your account.