Reference

Legal framework that protects your account

Our legal structure safeguards your deposits, withdrawals and personal data. Every transaction on dewajudi is encrypted, and your account access depends on local law.

Account protectionData encryptionLocal payment security

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How we handle your account and transactions

dewajudi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

dewajudi operates under clear legal terms that govern account creation, deposits and withdrawals. Your account information is stored securely and access depends on local law. We verify withdrawals to prevent fraud and hold your funds in segregated wallets. When you deposit via DANA, OVO, GoPay or

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QRIS, those transfers are processed through licensed payment gateways and documented in your transaction history. You retain ownership of your balance at all times. Our terms cover game rules, account suspension procedures and dispute escalation paths. We do not sell your data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact paths for legal and account questions

Live chat support Open your account and reach our support team via the help icon in the lobby. Response times are under five minutes during operating hours. They can clarify account terms, payment holds and dispute procedures.

Email escalation Send formal requests to our legal contact channel for document review, data access requests or account disputes. We respond within 48 hours with detailed explanations of our position and next steps.

Account settings panel Inside your dewajudi account, the Settings page lists your rights to request data, withdraw funds and close your account. All requests are logged and timestamped for your protection.

SECURITY AND TRANSPARENCY

How we protect your information and balance

Data encryption

All deposits and withdrawals via DANA, OVO, GoPay and QRIS travel through SSL encryption. Your personal details are stored in isolated, password-protected systems. We do not expose your card or bank information in your lobby or email.

Withdrawal verification

When you request a payout, we verify your account ownership and confirm the destination matches your registered payment method. This process takes 1–3 minutes for most QRIS and GoPay transfers; DANA and OVO may take up to five minutes.

Account access rights

You can request a copy of all your personal data stored on dewajudi, including deposit history, game logs and account changes. This export is provided within 14 days of your formal request.

Cookie and tracking policy

We use cookies to remember your login, language preference and payment method. You can disable non-essential cookies in your browser settings without losing account access.

Data retention periods

Your account data is kept for the duration of your membership plus two years after closure for tax and dispute purposes. Transaction records are archived separately for seven years.

Privacy contact

Questions about how we use your data or requests to delete information go to our Privacy Officer through the account Settings panel. We confirm receipt and explain our response within ten business days.

Your rights and our policies answered

Yes. Go to Settings in your account, select Data Access Request and submit. We deliver a complete file of your data — name, address, deposit history, device info and game logs — within 14 days to your registered email.

Contact support through the help icon in the lobby with details of the disputed bet or deposit. We review game logs and payment records, then respond within 48 hours. If unresolved, escalate to our Legal Officer via Settings.

If you close your account, we retain your data for two years to handle refunds, tax queries and fraud checks. After two years, we delete personal details. Transaction logs stay for seven years for regulatory purposes.

Your funds are held in segregated wallets separate from our operating account. Deposits belong to you until you withdraw or play. Insurance depends on local law; we comply with all Indonesia banking regulations on fund protection.

You can close your account immediately via Settings. Data deletion depends on local law. Tax records and transaction logs must be kept; personal identifiers are deleted after two years unless you have an outstanding dispute or refund claim.

Start with live chat support for general issues. For formal complaints, email our Legal contact listed in Settings. If unresolved, you may escalate through the formal dispute process outlined in your account agreement.

Access to dewajudi depends on local law. We operate within the regulatory frameworks of the jurisdictions we serve and maintain compliance with payment processor requirements for DANA, OVO, GoPay and QRIS transfers.

Legal framework that protects your account

Contact paths for legal and account questions

How we protect your information and balance

Data encryption

Withdrawal verification

Account access rights

Cookie and tracking policy

Data retention periods

Privacy contact

Your rights and our policies answered

01 Can I see what personal data dewajudi holds about me?

02 What happens if I dispute a transaction or result?

03 How long does dewajudi keep my account closed?

04 Are my DANA, OVO, GoPay and QRIS deposits insured?

05 Can I request permanent deletion of my account and data?

06 Who do I contact if I have a legal complaint?

07 Does dewajudi comply with Indonesia payment and gaming laws?

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